By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.  You shall be responsible for ensuring the completeness and accuracy of the information provided for the order placed. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

All product orders are subject to availability. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same or higher quality and value that you may then order to substitute for your original order. If you do not wish to order the substitute products, we will reimburse you the amount that you may have paid for the product you ordered.

All prices indicated in the Platform are in Philippine Peso. Most major credit and debit cards, such as Visa, Mastercard, JCB and American Express, are accepted. When you pay using your credit card, you will be redirected to another website owned and operated by an independent payment gateway service provider, which shall collect and process your financial information pursuant to its own terms and own policies.

If you fail to make any payment pursuant to the payment method selected or payment is canceled for any reason whatsoever, the Company will cancel the order or suspend delivery of the Products until payment is made in full.

At any given time, promo vouchers or coupons may be made available for use in the Platform. By using the promo voucher or coupon, you understand and agree to be bound by its terms and conditions.

Onesimus item(s) purchased online will be delivered to the customer’s designated shipping address, as long as that shipping address is compliant with the company’s authorized courier and following its terms and conditions.

An authorized representative may also receive the item(s) on behalf of the customer if he/she will not be personally available to receive the delivery as long as it was indicated in the order summary or in an advance notice thru email or text message received prior the delivery date.

Order placed on holidays, Saturdays, and Sundays will be processed and picked up from our warehouse the following business day.

Upon receipt of the item(s), the Customer must inspect/check the product immediately to ensure that item(s) has been received in good condition. If we do not receive any report within 48 hours upon receipt, it indicates that item(s) was received incomplete and in good condition.

Customers may also choose the “Store Pick-up” option and pick up the item(s) at any of the following nominated Onesimus stores:

1. SM Megamall
2. SM Mall of Asia
3. Festival Mall
4. SM Las Pinas
5. SM North Edsa

An email confirmation shall be presented upon pick up of the order. Selecting the Store Pick-up option does not mean the order will be available at the selected store the same day as the order date. Customers will receive an email or text message when the order is on the way to the store, and when it is ready for pick up.

To collect the order, please proceed to the cashier of the selected store and present the order notification email or text.

If the customer is unable to collect the item(s) himself/herself, the customer may authorize a third party to collect on his/her behalf as long as he/she will provide the authorized representative with a copy of the order notification e-mail to proceed with the pick up of item(s).

We deliver nationwide and worldwide within the areas covered by our authorized courier in the Philippines. Estimated delivery lead time from the date of payment:

• Luzon: 3 to 5 business days
• Visayas & Mindanao: 5 to 7 business days
• International: 15 to 20 business days

Detailed information may be viewed on your order status once the item(s) have been shipped. Additional days may be allocated for cases of unforeseen events such as natural calamities.

Delivery status for home delivery may be tracked by visiting the nominated courier site and by entering the tracking number in the order tracking page to see the status of the delivery. Please allow a few hours after you have received the delivery confirmation e-mail/text to reflect the status of your order.

The shipping and processing fee for nationwide delivery is Php300, while the international shipping fee may vary depending on the country of destination. The shipping fee shall be reflected on the checkout page upon providing the exact international shipping address. Fees are subject to change without prior notice.

A. Product exchange may be honored within 30 days from the date of purchase, provided, the product is bought thru the official Onesimus online store and it is in original condition with complete hangtag and packaging.

B. Items with manufacturing defects may be accepted within 30 days after purchase and will undergo actual product inspection and evaluation by our team. Items for exchange may be asked to be shipped back to our Main Warehouse for further evaluation by Management. We will process the product exchange when we receive the item/s in our warehouse.

C. Return and exchange of product, the shipping cost will be shouldered by the customer.

D. Discounted or promotional products may be exchanged based on the discounted value.

E. The following items cannot be exchanged or refunded:

• • Altered Products
  • Washed Products

In addition, the following reasons for exchange cannot be honored:

• • Mishandling
  • Failure to follow proper care and wash instructions

F. Refund is not allowed except for the following reasons:

• • Manufacturing Error
  • Product or parts, where after a reasonable number of attempts to    remedy the defects, the product remains defective

G. For products purchased with coupons. The amount to be refunded will be the item price less the coupon value.

H. Items may only be exchanged once for the same or different item of the same or greater value. For replacement items with greater value, any price difference will be assessed and collected before delivery of the product(s). No cash or credit card refund for replacement items of lesser value will be given.

I. Refunds shall be based on the original mode of payment – CASH CREDIT for cash and CREDIT EPS for credit and debit card payments. Please be advised that the application for EPS and credit refund will have to be processed through the credit card company. The refund period will vary depending on your credit card company’s policy.

J. Management reserves the right to refuse and/or reject exchanges and refunds from customers if any one of the conditions listed is not followed or due to an irregular or excessive return history indicative of wardrobing and potential fraudulent activity which does not conform to R.A 7394. Management may conduct an investigation before approval or decline an exchange or refund. Onesimus Corporation reserves the right to the final decision.

Cancellation of online orders must be made before confirmation of your order from our end.

In case you have confirmed your order and would like to cancel, it may be considered as long as the request was made before delivery of the order or before the item(s) has been dispatched from our warehouse or store. To cancel an order, you may send an email to customerservice.onesimus@gmail.com  within 2 hours from the time the order has been created. You may also message our Customer Support Team via chat for further guidance.

For prepaid orders that have been successfully canceled, a refund will be processed within 30 banking days based on the payment method used. However, please note that there may still be delays in the processing of refunds based on the volume of requests encountered.

We reserve the right to remove any product from this website at any time and to remove or modify any material or content from the same. Although we will always exert commercially reasonable efforts to process all orders, there may be exceptional circumstances that force us to refuse to process or cancel an order after having sent the Order Confirmation. We reserve the right to do so at any time. We shall not be liable to you or to any third party for removing any product from this website, or for removing or modifying any material or content from the website, or not processing an order notwithstanding that we have sent the Order Confirmation.

This website may place a “cookie” in your browser file. The cookie itself does not contain personal information, although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other sites. You can configure your web browser to refuse cookies, delete cookies, or be informed if a cookie is set.

If you want to use the full function of the Onesimus Website, please choose the setting for “Enable Cookies” in your browser before proceeding with your shopping in the online store.

1. Nothing in these terms and conditions will:
   • limit or exclude any liability for death or personal injury resulting from negligence;
   • limit or exclude any liability for fraud or fraudulent misrepresentation;
   • limit any liabilities in any way that is not permitted under applicable law; or
   • exclude any liabilities that may not be excluded under applicable law.
2. To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
3. We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
4. We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities, or goodwill.
5. We will not be liable to you in respect of any loss or corruption of any data, database, or software.
6. We will not be liable to you in respect of any special, indirect, or consequential loss or damage.
7. You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

• send you one or more formal warnings;
• temporarily suspend your access to our website;
• permanently prohibit you from accessing our website;
• block computers using your IP address from accessing our website;
• contact any or all of your internet service providers and request that they block your access to our website;
• commence legal action against you, whether for breach of contract or otherwise.

You agree to indemnify the Company against all damages, liabilities, costs, charges, and expenses, including reasonable attorneys’ fees, that the Company may incur as a result of Your breach of any of these Terms of Use or any claims brought relating to information submitted by You or actions taken by You. We will provide you with timely notice of any such claim, suit, or proceeding.

The Onesimus Logos and all other related names, design marks, and slogans are trademarks of Onesimus Corporation.

We are the owner of all the materials: illustrations, photographs, video or audio sequences, or any graphics published on our website. Those works are protected by copyright laws. All such rights are reserved and may not be used without our expressed approval in writing. You must not use any part of the materials on our website for commercial purposes without obtaining a license to do so from Onesimus Corporation.

These Terms of Use shall be governed by and construed in accordance with the laws of the Philippines, without giving effect to its conflict of law rules. In the event of any dispute hereunder, You and the Company hereby consent to the exclusive jurisdiction of the court that has jurisdiction over the location of the headquarter of the Company.